Replacement & Refund

More than anything, we want you to be happy with your purchase. If something doesn’t look or feel right, we’ll do our best to make it right.

Please keep in mind that placing an order means accepting the terms below.

How to Change or Cancel Your Order

Because each Pawfect House™ item is personalized and made just for you, orders may move into production quickly after purchase.

If you need to change or cancel your order, please contact us as soon as possible and include your order number and the change you’d like to make.

REQUEST TIME	WHAT HAPPENS
Within 2 hours	Your order is eligible to be canceled or modified.
After 2 hours	Your order is locked for processing and can no longer be canceled or edited.

Please be informed that:

Please double-check all personalization details, product options, and shipping information before completing your order.

During holiday seasons, modification requests may cause your order to take a little longer than usual. We’ll always try to complete changes as quickly as possible.

Need to change or cancel your order?

Please submit your request as soon as possible with your order number and the change you’d like to make. Orders can only be canceled or modified within 2 hours after purchase.

Submit a request

Free Replacement or Refund

You don’t need to return the item to us. If your request is eligible, we may offer a replacement or refund, and you can keep the original item.

We will take full responsibility within 45 days from order arrival if your product is:

Damaged, defective, or not functioning properly
Not what you ordered, or not as shown in your Order Confirmation email
Lost or undelivered, provided the shipping address was accurate

You may choose to receive a replacement or a refund.

Ready to request a replacement or refund?

To help us review your request faster, please include:

Your order number
A clear photo or video of the issue
A short description of what went wrong

SUBMIT A REQUEST

Not Eligible for Refund or Replacement

We understand this may be disappointing, but the cases below are not included in our refund and replacement policy:

Requests submitted after 45 days from product delivery
Personal reasons, such as changing your mind or no longer wanting the item
Product damage caused by improper use

Replacement With Small Fee

In some cases, we may still be able to help with a replacement at a small fee compared to the original price.

This may apply if:

You received the wrong item, design, or size due to incorrect customized input
Your package was returned or destroyed due to an incorrect shipping address

If this happens, please contact us and our support team will review the best available option for you.

Need Help

Every customer matters, and we’ll do our best to support you in each and every contact.

Thank you for choosing Pawfect House™ and for letting us do what we love. If you have any questions, please don’t hesitate to contact us.

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